Screw you United!

So we just spent the afternoon trying to chase down my bike, as it never showed up at the house, and they (United) couldn't even tell me when (or if) it would be delivered.  It DID make it to the Calgary airport though, so we decided to tell United to bugger off and just went to pick it up ourselves (at 28 cents per km + fuel, since we had to use the truck that came with the 5th wheel we rented).  When we got to the airport, we continued to get the run around as the baggage department didn't have my bike and tried to tell me it wasn't there.  We argued back and forth for a bit, so they checked the tracking number, and sure enough, it was there.  So now I was going to stay and make these people's lives a living hell until they produced my bicycle.  In the end, they found it just sitting up in the Custom's baggage area - apparently no one had brought it downstairs to the baggage office so it could be delivered and they felt no urgency to do so!!  (Insert lots of swearing here)

I am completely amazed at the lack of common courtesy and regard for their customers that these airlines seem to have.  Having to pay $100 extra to put the bike on the plane, then have them forget it, and having to make a special trip back to the airport just stressed me out way more  than I really wanted coming into such a big event.  Hopefully things will go smoother from this point on.